The ins and outs of your Tonal warranty

Whether you’re still under warranty or your coverage has ended, the support you need is just a call or email away.

Coverage at-a-glance

We know you count on Tonal to keep you strong, so we offer a comprehensive warranty to protect your trainer, and solutions to ensure any issues get fixed quickly. Even if your warranty has ended, we have a team of experts who can troubleshoot and provide solutions to keep your training on track.

Product

Trainer + Touchscreen

Smart Accessories

Replacement Parts

Purchase date

Purchased before April 1, 2023

Purchased on or after April 1, 2023

Purchased at any time

Purchased at any time

Warranty time

1 year for parts and labor + 2 additional years for parts only

2 years for parts, shipping, and labor

1 year

Remainder of the original warranty period, or 45 days, whichever is longer

Warranty

How we resolve equipment issues

We all hope for a quick and easy fix, which is why we always start with troubleshooting. Ideally, our experts can talk you through a simple solution to resolve any issues. But if troubleshooting isn’t enough, our team will guide you to the right servicing options.

If you’re in-warranty (see Coverage at-a-glance table above), you will make a claim, and the servicing will be covered by Tonal, as long as the problem isn’t an exclusion or the result of misuse.

If you’re out-of-warranty, we will talk you through options for servicing that are efficient and affordable so that you can get back to training quickly.

Need to troubleshoot or make a claim? Call us at 1-855-MY-TONAL.

Do you have an issue? Do you have an issue? Do you have an issue?

Frequently Asked Questions

  • Our standard warranty covers your Tonal trainer and touchscreen for two years and Smart Accessories for one year. If you purchased your Tonal before April 1, 2023, you have slightly different warranty terms that you can explore.

  • We stand behind our product with a 2-year limited warranty. Our fully trained technical support team is also available to help with any questions, issues, or concerns. View the full terms and conditions of our warranty coverage.

  • We made changes to our warranty to be more clear and understandable to help you feel confident in what coverage you have in the event there is an issue.

  • If you have an issue outside of your warranty period, contact our team, and they’ll work to resolve your issue with troubleshooting. If troubleshooting isn’t enough, they will provide more information on servicing options that will get your trainer up and running quickly and affordably.

Have a specific question? Our customer care team would love to hear from you! Call us at (855) MY-TONAL or via our Contact page.

Visit Tonal Support Center