Protect your workout
Extend provides affordable extended protection for your Tonal after the manufacturer warranty expires, as well as accidental damage protection not covered by the manufacturer warranty from day one.
Extend Product Protection eliminates the stress when unexpected accidents or failures occur. Your Tonal is an investment, so protect it with Extend.
Product protection benefits
Accidental damage
Your Tonal is covered in case of accidental damage such as cracked screens or handles, plus mechanical and electrical failure after your manufacturer warranty expires.
Zero deductible
You’ll never pay a deductible after purchasing your protection.
Repair or replacement
If your Tonal cannot be repaired, it will be replaced.
Limitations and exclusions apply. Read Extend’s terms and conditions.
How to add extend
Add Extend to your purchase during checkout. Tonal will work directly with you to get your Tonal repaired or replaced. No catches - everyone wins.
Frequently Asked Questions
How does Extend work?
Make sure you never have to miss a workout. We’ve got you covered from accidental damage starting on day one through your chosen protection term, plus failure protection after the manufacturer’s warranty expires.
What if I need to return my product?
If you return your product, Tonal returns the amount you paid. Depending on how much time has passed since your purchase, Extend may issue a prorated refund, less any paid claims.
How do I file a claim?
To file a claim, please reach out to 1-855-My-Tonal. Tonal will help troubleshoot your issue and if necessary, schedule an in-home repair. If your issue can’t be repaired, your Tonal will be replaced. When you contact Tonal, provide your contract ID, email address, or another identifying piece of information.
Limitations and exclusions apply. Read Extend’s terms and conditions.
Customer testimonials
Hear what happy customers who bought Extend Product Protection have to say:
“I wish all my gear was covered by Extend!”
Formento
“The best extended warranty I have had. Thanks a million.”
Andwon
“Amazing customer service!”
Cheryl
Our manufacturer’s warranty
Your Tonal, including the touch screen, comes with a 2-year limited warranty.
The ins and outs of your Tonal warranty
Whether you’re still under warranty or your coverage has ended, the support you need is just a call or email away.
MANUFACTURER’S WARRANTY
COVERAGE AT-A-GLANCE
We know you count on Tonal to keep you strong, so we offer a comprehensive warranty to protect your trainer, and solutions to ensure any issues get fixed quickly. Even if your warranty has ended, we have a team of experts who can troubleshoot and provide solutions to keep your training on track.
Trainer + Touchscreen
Purchased before April 1, 2023
- Warranty time: 1 year for parts and labor + 2 additional years for parts only
Purchased on or after April 1, 2023
- Warranty time: 2 years for parts, shipping, and labor
Smart Accessories
Purchased at any time
- Warranty time: 1 year
Replacement Parts
Purchased at any time
- Warranty time: Remainder of the original warranty period, or 45 days, whichever is longer
How we resolve equipment issues
We all hope for a quick and easy fix, which is why we always start with troubleshooting. Ideally, our experts can talk you through a simple solution to resolve any issues. But if troubleshooting isn’t enough, our team will guide you to the right servicing options.
If you’re in-warranty (see Coverage at-a-glance above), you will make a claim, and the servicing will be covered by Tonal, as long as the problem isn’t an exclusion or the result of misuse.
If you’re out-of-warranty, we will talk you through options for servicing that are efficient and affordable so that you can get back to training quickly.
Need to troubleshoot or make a claim? Call us at 1-855-MY-TONAL.