Truemed partners with health and wellness brands to enable qualified customers to use HSA/FSA funds on health and wellness purchases. Truemed partners with a network of medical practitioners who can issue Letters of Medical Necessity to qualifying customers, thereby saving customers money on health and wellness purchases.

A Letter of Medical Necessity (LMN) is a formal document that a licensed healthcare provider writes to explain why a specific treatment, product, or service is essential for a patient’s health.

Health insurance providers, health savings accounts (HSAs), or flexible spending accounts (FSAs) may request an LMN before reimbursing an expense.

Exercise is recognized as a qualified medical expense when accompanied by a Letter of Medical Necessity (LMN). Your Truemed LMN ensures compliance with all IRS requirements, making your wellness investment fully reimbursable.

Generally, it takes 2-5 hours, but you can place your order while you wait. In some cases, Truemed’s provider team will require additional time to issue an LMN based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your email inbox, check spam, then reach out to Truemed at support@Truemed.com for help.

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

There is no cost to you, as long as you are shopping with a Truemed partner merchant like Tonal.

When you check out and purchase Tonal and eligible accessories, no reimbursement process is required.

Your HSA/FSA funds can be used seamlessly at the time of purchase:

• Check out on the Tonal page. Find the Truemed - Pay with HSA/FSA checkbox. If you see the "Shop Pay" pop-up, exit out of it.
• You can order Tonal or eligible accessories immediately after completing and you’ll receive a letter of medical necessity via email, usually within a few hours.
• Complete your purchase and pay directly with your HSA/FSA card. If you don't have enough funds available in your accounts, you can use a credit card to pay the balance.

Please note: final qualification is based on evaluation and approval from a licensed provider.

Not at this time.

No problem! If you don’t have sufficient HSA/FSA funds, you can split your payment between your credit card and HSA/FSA card.

Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA/FSA administrator.

Yes, you can use discount codes on transactions that use an HSA/FSA as payment.

Not at this time.

You can use your HSA/FSA funds all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st—use it, so you don’t lose it!

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $4,300 pretax to their HSA per year, or $8,550 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,300 pretax to their FSA per year.

Unfortunately, Truemed is currently only available in the United States.

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!