For the trainers that are eligible for the refurbishment process, there is a rigorous testing process they undergo before being offered for sale. Here's a look at what goes into refurbishing a Tonal:
Step 1: Intake inspection
Upon receipt of a Tonal trainer return, a dedicated team of refurbishment specialists reviews the member's feedback to understand the reason for the return (i.e., didn't use it), and screens the trainer for any product-related issues or damage that would disqualify the trainer from the refurbishment program.
Step 2: Internal restoration
A specialist then performs functional tests, which include manually checking motor performance, performing cable pulls, arm movements, inspecting the motor differential, cable wear and tear, etc. At this stage, we replace parts as needed to meet the factory quality standards of new Tonal trainers. We also verify that the trainer's software is up-to-date.Step
3: Cosmetic repairs
A quality inspector runs a detailed cosmetic check on the trainer to identify and correct unacceptable cosmetic damage.
Step 4: Quality confirmation
To confirm the quality of the refurbished trainer, we do over 35 different functional tests, including configuration, firmware, software, all mechanical functions, and cosmetic checks. We check all the angles of the arms to ensure that the arms are locking and unlocking in all the positions correctly. We also check the range of movement of each arm. We also verify the strength and integrity of the trainer by simulating continuous use with physical weights for approximately an hour. We test the motor and validate if the cable movement and tension will provide a smooth workout experience.
Step 5: Final inspection
A quality inspector runs a second set of inspections, including cable checks and screenings for any remaining cleaning and wear-and-tear repairs.
Step 6: Ready for delivery
The refurbished trainer unit is then packed in the same way as the brand-new Tonal trainer
