Relocation (Long Distance Move)
For moves greater than 50 miles, an installation partner will visit your home to remove the Tonal from the wall at your current address and prepare it for transport. You will then be responsible for transporting the Trainer to your new address. Many customers insure their Tonal with their movers the same way they insure TVs. A different installation partner will visit your new home to install the Trainer. You’ll want to keep the installation requirements in mind when choosing your new location. These appointments will take about two hours each and will require your presence (or another individual) at both locations.
This kit contains the required hardware for ALL relocations. Tonal does not reuse hardware when relocating your trainer to ensure your safety. This new hardware will be used to install both your bracket and trainer. Make sure it’s on hand before the professional installation team arrives. Please allow 7 days for shipping and processing. If this does not meet your scheduled relocation date, please reach out to Tonal Customer Care.
IMPORTANT REMINDER: You are responsible for transportation of your Tonal from the current location to your new address.